15 Aug 2022
Marble Trend Return and Exchange Policy
- No Returns on the following:
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- Natural Stone
- Natural Wood
- Special Order or Non-Stocked Material
- Setting or Installation Material
- Sealers or Chemical Products
- All SALE items are FINAL SALE, sold as is and cannot be returned or exchanged.
- Marble Trend will hold client orders in warehouse for a period of 14 days once received and paid in full, and thereafter the materials will be subject to storage charges.
- All material must be inspected prior to Installation and/or fabrication. No compensation will be given if the product has been altered in any way.
- Returns are accepted under the following conditions only:
- Approval by management must be provided before you return the goods.
- All returns must be accompanied with the original Invoice or Sales Order.
- Goods must be in the same condition as when purchased (unopened, original packaging).
- Goods must be inspected by a Marble Trend representative to ensure they are in a resalable condition.
- Goods may only be returned within 60 day period but will incur the following charges:
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- 50% restocking charge will apply if returned within 30 days.
- 70% restocking charge will apply if returned between 30 and 60 days.
- Returns will not be accepted after 60 days.
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- All sales are FOB Marble Trend Toronto Warehouse.
- Any claims arising from Transportation will not be accepted by Marble Trend, and are the responsibility of the Customer even when Marble Trend arranges and pays for freight to the customer’s location.
- If customer fails to accept delivery or to pick up a product within 60 days (or) the agreed time of the shipping date (or) after 6 months of the material being ready to ship, Marble Trend will consider the goods abandoned, giving Marble Trend the right to sell, dispose of, or use the goods in any way it chooses. There will be no refund or credit given to the customer, as these funds will be kept to account for storage and handling costs.
